Question 1

What is included in the Elliptical or Bike maintenance?

Accepted Answer

The full range of services is included:

• general inspection
 • pre testing
 • cleaning inside
 • checking the electrical connection of the wires
 • checking the magnetic resistance break
 • checking the mechanical resistance to rupture
 • checking the wheel
 • checking all bearings
 • adjusting the belt torsion
 • calibration of parameters
 • final testing

Question 2

What is included in the Treadmill service?

Accepted Answer

A full range of services is included:

• general inspection
 • pre testing
 • cleaning inside
 • lubrication of the walking belt and the base board
 • checking the condition of the belts
 • checking the electrical connection of the wires
 • checking the roller belt bearing
 • adjustment of the torsion of the motor belt
 • adjustment of torsion and position of the walking belt
 • check the brush and rotor of the DC motor
 • calibration of parameters
 • final testing

Question 3

Will my equipment be repaired on the first visit?

Accepted Answer

In most cases technicians complete repairs in the same day, however additional visits may be needed if parts must be ordered

Question 4

What warranty do you offer on repairs?

Accepted Answer

Typical warranties are 30 days on labor and 45 days on parts

Question 5

Can water-damaged equipment be repaired?

Accepted Answer

Only after diagnostics a technician can assess if water-damaged equipment is worth repairing.

Question 6

How often do I have to do maintenance?

Accepted Answer

In common cases every 8 months, but if you’re a high skilled or pro runner we recommend to make it every 4-6 months

Question 7

How long does a repair usually take?

Accepted Answer

Most repairs take 30-90 minutes on average. Additional visits may be required if parts need to be ordered.

Question 8

Should I pay for a diagnostic?

Accepted Answer

If you proceed with the repair then the diagnostic will be free. However, if only diagnostic is needed without any future works then it will cost $119

Question 9

What is included in the Treadmill maintenance?

Accepted Answer

A full range of services is included:
 • general inspection
 • pre testing
 • cleaning inside
 • lubrication of the walking belt and the baseboard
 • checking the condition of the belts
 • checking the electrical connection of the wires
 • checking the roller belt bearing
 • adjustment of the torsion of the motor belt
 • adjustment of torsion and position of the walking belt
 • check the brush and rotor of the DC motor
 • calibration of parameters
 • final testing

Question 10

How long does a repair usually take?

Accepted Answer

Most repairs take 30-90 minutes on average. Additional visits may be required if parts need to be ordered.

Question 11

Do you require advance payment?

Accepted Answer

No. I buy all the spare parts myself.

Question 12

Will my equipment be repaired on the first visit?

Accepted Answer

In most cases technicians complete repairs in the same day, however additional visits may be needed if parts must be ordered

Question 13

Do you have a license?

Accepted Answer

All my services do not require a license. I have an Electronic Engineer Bachelor Degree.

Question 14

How fast can you arrive?

Accepted Answer

Usually the next day, but sometimes it takes more time to prepare.

Question 15

Why should I pay for diagnostics if I know the Error number?

Accepted Answer

Most often the error code speaks about the actual problem and not about the source of the problem. For example, a dishwasher heating error - there are a bunch of reasons, some of which are related to the heating element, another heater relay or the control of the main board, etc. So, for sure, first I have to detect malfunctions. After that, I can only call the actual reason.

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